Resources
Contact
Reach the PayNow team — for integration help, sandbox credentials, or production onboarding.
Integration support
For help wiring PayNow into your storefront, debugging a sandbox flow, or interpreting a OnePay error code:
- Email: support@paynow.ma (placeholder — confirm with the PayNow team before publishing)
- GitHub issues: github.com/your-org/paynow-nexus/issues for SDK bugs and feature requests.
When you contact us, please include:
- The flow you're running (QR / OnePay account / PayNow wallet).
- The OnePay endpoint involved.
- The full
PaymentApiExceptionmessage andcode. - Whether you're on sandbox (
paynowdev) or production.
Production onboarding
For sandbox-to-production credential issuance, additional rate limits, or merchant-account setup:
- Email: onboarding@paynow.ma (placeholder)
- Allow up to 3 business days for credential issuance.
Security disclosures
Found a vulnerability? Don't open a public issue.
- Email: security@paynow.ma (placeholder)
- Or, if PGP is required, attach a public key to your email.
We'll acknowledge within 48 hours.
Hours
The PayNow team is based in Tripoli (UTC+02:00) and responds during local business hours. Sandbox issues may take an extra day to triage on weekends.